The imponderable annoyance du jour: Verizon Online. So we moved across town in anticipation of our pending sale... everything has gone pretty smoothly so far, all things considered. On the 13th, we switched the phone line over to the other house. Same number, same town, just a couple of miles southeast.
Verizon says, 5-8 day wait time to switch the DSL over. What the.... I already have the DSL modem, the account is already set up, et cetera, et cetera, et cetera.... many reasons why this should be a very simple administrative thing for Verizon.
GRRR.... I tell them that the wait is unacceptable. "Um, sir, that's the ready date that comes up in the system." GRRR... "you can use Verizon Online via dial-up in the meantime for free".
Meanwhile, Verizon Online dial-up doesn't recognize my username and password.
Another call to Verizon tech support and they say "Mr. Smith, our records show you don't have dial-up". GRRRR. So they set me up with temporary access.
Temporary access doesn't work either.
Meanwhile, I hook the DSL modem up, and it detects DSL, 864kbps downstream, 150kbps upstream.
BUT, it's unable to logon.
Verizon Online dial-up folks tell me dial-up won't work if this is the case.
Well, anyways, in the meanwhile the Verizon Online DSL folks call and tell us that it won't be ready until the 27th. Yea, half a month. No explanation.... just going to take that long.
Add to this, all of the times I tried dialing up their customer service department and navigating their voice response system - to have it a.) not recognize what I was saying (particularly considering that with as much traveling as I have done, I have as close to a non-accent as is possible in American English), and b.) getting dropped after waiting 5 or more minutes on the call... AND of course, "can you give me the phone number you are calling about" AFTER their system has already confirmed this?
Well, the windows are fogged up from the steam escaping from my ears... Time to grab a cold beer and try to relax.
Posted by Dave Smith On 11/18/2006 07:34:00 PM 0 comments